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The participant from Bulgaria experienced concerns with 8888.bg the place winnings from video games weren't adequately added towards the account equilibrium. We asked for more information and facts and supporting proof from your participant to analyze The problem.
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We questioned For more info to aid their situation, however the participant didn't react. Subsequently, we couldn't look into more and needed to reject the grievance.
The Issues Crew had requested more details pertaining to any self-exclusion requests made by the player, although the participant didn't react. Consequently, we were not able to investigate further and needed to reject the complaint.
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The player from Bulgaria experienced encountered a delay in his payout due to an prolonged account verification method, which experienced taken 14 several hours as an alternative to the promised time through the On line casino. Even with his numerous makes an attempt to take care of The problem by using calls and Are living chats, the challenge experienced remained unresolved. We had spelled out the importance of the KYC course of action and extended the response time by seven times.
Even so, due to participant's deficiency of response inside of this period, we had turned down the situation. The player later asked for to reopen the criticism, citing challenges While using the site's messaging procedure as well as On line casino's customer support. We had reopened the situation and asked for more details concerning the documents he experienced submitted for verification. Despite this, the player experienced failed to respond all over again, major us to reject the situation over again.